Terms & Conditions

Introduction

Siantell LLC ("Siantell") provides the content and services available on the Website siantell.com ("Website") to you, subject to the following Terms and Conditions, our Privacy Policy, and other terms, conditions, and policies found throughout our Website. These collectively constitute the "Terms and Conditions." Siantell LLC owns and operates Siantell.

Throughout the Website, the pronouns "we," "us," and "our" refer to Siantell under Siantell LLC. By accessing and using this Website, you, as the user, accept and agree to abide by the terms, conditions, policies, and notices outlined herein.

Please carefully read and understand these Terms and Conditions before using this Website. By accessing and using this Website, you agree to be bound by these terms and conditions and all applicable laws. If you do not agree to these terms and conditions, please refrain from using this Website.

The most current version of the Terms and Conditions can always be reviewed on this page. We reserve the right to update, modify, or replace any part of these Terms and Conditions by posting updates on our Website. It is your responsibility to check this page periodically for changes.

Privacy Policy

Please refer to our Privacy Policy page for all the information on this matter. All of the information collected through our Website is subject to our Privacy Policy.

Registration and Account Creation

To place an order, you have two options: either create an account on our Website ('Account') or proceed as a guest.

To create an Account, you must provide a valid email address. To ensure seamless access to our products, it is essential that you provide a shipping address within our designated service regions and accurate credit card details or other payment information.

As a registered user, you hereby acknowledge and consent to our use of this information for communication purposes concerning our products. Additionally, you may receive periodic promotional offers and commercial correspondence; however, you retain the option to opt out of such communication by following the provided unsubscribe link in the email.

It is your responsibility to safeguard your Account against unauthorized access, as well as any activity conducted therein. In the event of any perceived or suspected unauthorized use of your login credentials or password, you are expected to notify us promptly. Please note that we cannot be held accountable for any losses or damages resulting from your failure to uphold the security of your login details and password.

Terms of Service

The terms below apply specifically to the purchase of our products available on the Website.

General Conditions

We reserve the right to deny service at our discretion without providing any explanation. Your content, excluding credit card details, may be transferred unencrypted, potentially passing through various networks, and undergoing modifications to meet technical specifications. However, credit card information will always be encrypted during transmission. Unauthorized reproduction, duplication, copying, selling, reselling, or exploitation of our products or Website content is strictly prohibited without our explicit written consent.

Product Information

We strive to provide a comprehensive, accurate, and helpful Website for our customers. However, there might be occasional inaccuracies, incompleteness, or errors in the information due to technology or other factors. We apologize for any such errors that might affect pricing, descriptions, item availability, or your order. We reserve the right to correct errors or update product information without prior notice.

Personal Use

The products and services available on the Website, along with any samples provided, are intended for personal use only. You are not permitted to sell or resell any products, services, or samples you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or products/services if we believe, in our sole discretion, that it may violate our Terms and Conditions.

Pricing and Payment

Availability and Pricing

We reserve the right to alter prices and product availability at any time. Some products may be available in limited quantities, and stock availability is not guaranteed.

In the event of pricing errors, we may either confirm the correct price with you or cancel your order and notify you accordingly. Shipping and handling costs, if applicable, will be added to the purchase price and indicated during the ordering process. Until the purchase price is fully paid, the goods remain our property or that of a third party involved.

Taxes

We may charge you for any taxes or duties related to your purchase. Depending on the shipping location, applicable taxes and duties may be added to the order in addition to the product price, while in others, the product price may include them. These will be shown during the ordering process.

Payment

By making a purchase, you authorize us (and any payment processor) to charge your payment method. We accept various payment methods listed on the Website, such as credit cards (Visa/Mastercard/American Express/Maestro), Shop Pay, Google Pay, and PayPal. Credit card payments are charged when the order is processed. We may use your payment information to offer better service in the future and to protect against fraud and losses. If you update your billing information, we may use the new details for future purchases.

Completion of a payment is subject to providing complete and accurate information, authorization from your card company, and acceptance of your payment. You can cancel a payment before final submission, and we may cancel payments for various reasons, such as violation of applicable laws, breaches of Terms of Service, suspicion of fraud, excessive disputes, or uncooperative behavior during investigations.

We reserve the right to refuse any order placed with us and may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed using the same customer account, credit card, and/or billing or shipping address. If we modify or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time the order was made. Additionally, we reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

Order Process

By clicking "Confirm order," you are placing a binding order for the selected products. After submitting your order, we'll send you an email confirmation, at which point a binding contract is formed. However, we are not obligated to fulfill orders if there are inaccuracies, errors, product unavailability, or for any other reason. It is your responsibility to ensure the accuracy and completeness of the information provided during the order process.

Shipping and Delivery

We aim to ensure a smooth shopping experience for you. However, please understand that we cannot be held responsible for any product unavailability or shipment delays. Our delivery estimates are approximations and not binding deadlines.

We offer free shipping in the US for all orders over $50.

Returns and Refunds

Returns

We provide a 30-day return policy, allowing you to request a return within 30 days of receiving your item. For a return to be eligible, the item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

To initiate a return, please contact us directly at support@siantell.com. Items sent back without a prior return request will not be accepted.

Damages and Issues

Please inspect your order upon reception. If you notice any defects, damages, or if you receive the wrong item, contact us immediately so we can evaluate the issue and address it.

To address issues with damaged or incomplete shipments, please contact us at support@siantell.com. Include your name, order number, and a description of the defect or missing items. Ensure you retain all original packaging for our assessment.

Refunds

After receiving and inspecting your return, we'll inform you about the status of your refund. If approved, the refund will be processed automatically to your original payment method. However, the processing time for refunds might vary based on your bank or credit card company.

For more information, please refer to our Returns and Refunds page.

Accuracy of Information

While we strive to ensure the accuracy of product descriptions, colors, and information on the Website, we cannot guarantee that all content is entirely accurate, complete, or error-free. There might be typographical errors or inaccuracies on the Website, and we reserve the right to correct such errors and update information without prior notice. We apologize for any inconvenience this might cause.

Third-party Links

We are not responsible for the content of any third-party websites linked to or from our Website. Links provided on our Website are for convenience only and do not imply our endorsement. Your interactions with third-party websites are at your own risk.

Errors, Inaccuracies, and Omissions

Occasionally, our Website might contain unintentional errors or omissions, such as typos, inaccuracies, or incomplete details regarding product descriptions, pricing, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors or update product information at any time without prior notice. We appreciate your understanding as we strive to provide an excellent customer experience.

User Comments, Feedback, and Other Submissions

By submitting specific User content, like comments, feedback, and other submissions, either at our request or voluntarily, you grant us the right to freely use, edit, publish, and distribute such content without restrictions. We are not obligated to maintain confidentiality, compensate you, or respond to your comments. We may monitor and remove objectionable content, but we have no strict obligation to do so. You are responsible for the accuracy of your comments and any consequences that may arise from posting or publishing them.

Consent to Receive Notifications Electronically

By using the Website, you consent to receive electronic notifications from us, which meet any legal requirement for written communication.

Special Features

The Website might offer special features or events governed by additional terms. By using these features, you agree to be bound by such additional terms.

Intellectual Property

All content on the Website, including trademarks, logos, service marks, text, graphics, images, and software ("Content"), is our property or that of our partners or licensors, protected by US and international copyright and trademark laws. You are not permitted to use, reproduce, modify, sell, or exploit any part of the Website or Content without our express written consent.

Copyright Infringement

We respect the intellectual property rights of others and expect the same from the users of our Website.

Disclaimer of Warranty and Limitation of Liability

Your use of the Website and our products is at your own risk. The Website is provided "as is" and "as available," without any express or implied warranties. We disclaim all warranties, including those of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Siantell LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including, but not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages. This applies even if we've been advised of the possibility of such damages.

However, some jurisdictions might not allow certain exclusions or limitations of liability, so some of the above exclusions and limitations may not apply to you.

Prohibited Conduct

In using our Website and products, you must adhere to the guidelines outlined and refrain from any prohibited conduct.

1. You must not use the Website or its content for any unlawful purpose or solicit others to engage in unlawful acts.
2. You must not violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
3. You must not infringe upon our intellectual property rights or those of others.
4. Harassment, abuse, insult, harm, defamation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability is strictly prohibited.
5. Submitting false or misleading information is not allowed.
6. Uploading or transmitting viruses or any malicious code that could compromise the functionality or operation of our service or related websites is prohibited.
7. You are not permitted to collect or track the personal information of others without their consent.
8. Spam, phishing, pharming, pretexting, or any other unauthorized data collection methods are prohibited.
9. You must not use our platform for obscene or immoral purposes.
10. You must not interfere with or attempt to circumvent the security features of our service or related websites.

Failure to comply with these guidelines may result in the termination of your access to our Website.

Limited Licenses and Usage Restrictions

We grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the Website for your personal use. You agree not to engage in prohibited activities, including framing the Website, using meta tags, or creating derivative works based on the Website or its Content. You may, however, create a hyperlink to the Website's home page for personal, non-commercial use, under certain conditions.

Modifications and Updates

We reserve the right, at our discretion, to update, modify, or replace any part of these Terms and Conditions by posting updates and changes to our Website. It's your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Indemnification

You agree to indemnify and hold harmless Siantell, its affiliates, partners, and service providers from any claims, liabilities, damages, or costs resulting from your violation of these Terms and Conditions or your use of the Website.

Termination

We may terminate this agreement without notice if you fail to comply with any of its terms or conditions or if we suspect such non-compliance.

Dispute Resolution

Any disputes related to these Terms and Conditions will be governed by the laws of Delaware. Disputes will be resolved through confidential arbitration in Delaware, except for intellectual property rights claims, which might seek injunctive relief in a court of competent jurisdiction.

Minors

The Website is intended for individuals who are 18 years of age or older. If you are between 13 and 18 years old, you may use our Website only under the supervision of a parent or legal guardian.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Delaware, USA.

Your Obligations and Responsibilities

By accessing or using the Website or any Content, you agree to comply with these Terms and Conditions and any warnings or instructions provided on the Website. You must act lawfully and in good faith. Any negligent or willful misconduct on your part may result in liability for damages caused to us.

Miscellaneous

These Terms and Conditions represent the complete agreement between you and us concerning your use of the Website. We reserve the right to change these Terms and Conditions at any time, and your continued use of the Website signifies your acceptance of any changes. If any provision of these Terms and Conditions is deemed invalid or unenforceable, it will be modified to reflect the parties' original intent.

For questions or concerns about these Terms and Conditions, please contact us at support@siantell.com.

Contact Information

For questions, concerns, or requests related to these Terms and Conditions or your personal data, please contact:

Siantell LLC
Email: support@siantell.com